Gertrude Lawler T/A Kinesicare
Privacy Policy
April 2018
Your privacy is important to Gertrude Lawler t/a Kinesicare. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information.
The identity of the controller.
You are hereby informed that the Data that you provide is collected, used, protected, processed by Gertrude Lawler and shared by no one else except for automatic online data information which you will see details of below.
Collection of Data
Your Data is collected when you browse our website, contact us via email, phone or in person or through our website.
Data we collect falls into the following categories:
- Identification information
- Contact information
- Medical information
- Browsing information
- Transaction history
These Data are gathered directly from you via online contact forms/ online purchases and from direct communication with us, i.e. client intake form, emails, phone calls, transactions. Browsing history is collected via automated methods.
What we collect
We collect the following data in two ways-
1.Online; We collect certain information or data about you when you use www.gertrudelawler.com as per below
2.Offline: Written paper copy of health status Information ( in person treatments only)
1. Online We collect: (Please Note This Data is collected automatically when you use our online services)
- queries or feedback you leave, including your email address, if you contact www.gertrudelawler.com
- your email address and subscription preferences when you sign up to our email alerts, and
- how you use our emails – for example whether you open them and which links you click on, your IP address, and
- details of which version of web browser you used as well as information on how you use the site, by using cookies and page tagging techniques.
We may use cookies, and other similar technologies on our online Services to collect information and provide you with the services or products that you have requested.
A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and which is used to record information related to the navigation or the use of a device or a website.
We use cookies and other similar technologies to collect information for the purposes described in this Privacy Policy. We may also combine the information collected by these technologies with information we have collected about you by other means that are described in this Privacy Policy.
Some of the cookies are used for the exclusive purpose of enabling or facilitating communication or are strictly necessary for the provision of our online services.
These are essentially of session cookies for authenticating and connecting to our online services, as well as memorising navigation items during a session.
You have the ability to decline cookies by changing the settings on your browser but this might prevent you from benefiting from some elements of our online services. You can also consult or destroy cookies if you wish, since they are stored on your hard disk.
This data can be viewed by authorised people in Gertrude Lawler t/a Kinesicare to:
- improve the site by monitoring how you use it
- gather feedback to improve our services, for example our email alerts
- respond to any feedback you send us.
Cookies and how they benefit you
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
- Make our website work as you’d expect.
- Remember your settings during and between visits.
- Improve the speed/security of the site.
- Allow you to share pages with social networks like Facebook.
- Continuously improve our website for you.
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).
Granting us permission to use cookies.
If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
How long do cookies last?
When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:
Some date in the future – which might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time.
When you close your browser – this is called a session cookie, the next time you start your browser these will have vanished.
Some date in the past – this is how the server asks a browser to remove a previously-stored cookie.
- Our own cookies
- We use cookies to make our website work including:
- Allowing you to add comments to our site
There is no way to prevent these cookies being set than than to not use our site.
You Tube
Disabling these cookies will likely break the functionality offered by these third parties.
Social Website cookies:
So you can easily ‘Like” or ‘Share” our content on social network sites, we have sharing buttons on our website.
Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
Where your information is stored
We store your information using on secure servers in the European Economic Area (EEA) through cPanel VPS servers based in Holland. Here you will see al they are doing to ensure compliance with GDPR
https://www.eurovps.com/blog/gdpr-compliant-hosting/
GertrudeLawler.com uses www.theevaplatform.ie for our email alerts and stats are gathered on opening rates, unsubscribes etc using an email marketing plugin ca;;ed mailpoet.
As a subscriber to our email alerts, we may contact you from time to time to ask for your feedback on how to improve our email alert service.
We will continue to send you email newsletters and alerts until you tell us not to or use the unsubscribe option on any of our emails.
2. Offline we collect
Relevant information pertinent to your health status and the service which is provided by Gertrude lawler t/a kinesicare through Information you provide to us by going through the medical questionnaire form
The Data may include the following data as well as any other type of information that we specifically request you to provide to us through our client questionnaire, such as:
- Names
- Address
- Date of Birth
- Phone no
- Doctor’s details where relevant
- Emergency contact details
- Medical history
- Treatment notes
- Relationship data
This information is solely only used by Gertrude lawler to access your health matter and to help you with the service which you are requesting. It is never shared with any third party unless by law enforcement where the need may apply. See our data protection policy for detailed information re personal information/storage/security etc
Keeping your information secure
We have procedures and security features in place to keep your information is secure once we receive it. This is detailed in our Data Protection and Security Policy.
The period of Data retention
Our insurance providers require us to retain all records for a period of 7 years after the last appointment, or in the case of minors, for 7 years after their 18th birthday. We work off this for all data.
Card details
When card payments are taken over the phone. The card number is input directly to the secure Stripe website www.stripe.com and is never written or stored anywhere.
www.stripe.com Security note: Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.
When items are bought though the online shop you process your payment through either www.paypal.com if you have a paypal account or for use of credit/debit cards with www.stripe.com
You can read all about PayPal security measures, procedures and policies here: https://www.paypal.com/ie/webapps/mpp/paypal-safety-and-security
We hold transaction data indefinitely on our online platforms (PayPal/Stripe) to provide best customer service.
Data transfer
Upon receiving a written request from you seeking Data transfer, we will provide a hardcopy copy of your original treatment notes with no alterations from the original. These will be handed in person or send by registered post.
Data amendments
Upon receiving a request from you in regards to updating Data held by us, we will seek to correct our records at the earliest possible time.
Security
We are committed to taking appropriate measures designed to keep your Data secure. Our technical, administrative and physical procedures are designed to protect Data from loss, theft, misuse and accidental, unlawful or unauthorised access, disclosure, alteration, use and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
Disclosing your information
We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. We won’t share your information with any other organisations for marketing, market research or commercial purposes and we won’t pass on your details to other websites.
Your rights
You can find out what information we hold about you, and ask us not to use any of the information we collect.
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
In the event of a Breach
Every precaution will be taken to avoid a breach of your Data, but if such a breach should occur, it will be documented, assessed as to its severity and appropriate action taken. The Data Protection Commissioner will be informed, An Garda Siochana and financial institutions will be contacted for assistance and you will be contacted to help you take steps to mitigate the risks to yourself, if it is deemed a severe enough breach as to put you, your identity, your financial means etc. at risk.
About Us
Gertrude Lawler T/A Kinesicare. Sole trader. Registered address 30 Brooklands, Dublin Road, Clane, Co, Kildare. Ireland. Email: gertrude@kinesicare.ie